FAQ

Answers to common questions about therapy, coaching, intensives, logistics,

and more as you take the next step.

RESOURCES

How do I know if you're the right therapist for me?

Finding a therapist you feel comfortable with matters! You're welcome to schedule a consultation or reach out with questions you or concerns you have. During an introductory call, I may ask what you're looking for in therapy. If for any reason I do not believe I am the right person to work with you, I may be able to offer a referral for another therapist I believe can be helpful. I would hope for nothing less as a client and am committed to offering the same to you.

Do I need therapy or coaching?

It depends on what you're looking for support with.

Therapy can be a good fit when you're experiencing emotional distress, struggling with past or ongoing experiences, or wanting to work more deeply with patterns that are affecting your wellbeing and relationships. Therapy may also involve assessing and treating symptoms that meet the criteria for a mental health diagnosis. If you are seeking insurance reimbursement, your insurance plan may require a qualifying diagnosis for services to be covered.

Coaching is often more focused on the present and future — helping you clarify what you want, building confidence, navigating change, and moving toward personal or professional goals. Coaching is not treatment and no diagnosis is assigned – thus there is also no insurance reimbursement.

There can be some overlap, and it isn't always obvious which kind of support is right for you. If you're unsure, we can talk about what you're experiencing and help you determine what type of support may be most appropriate for you.

People seek therapy for many reasons, including anxiety, depression, relationship difficulties, stress, grief, trauma, life transitions, self-esteem, burnout, or simply feeling stuck. You don't need to have a diagnosis or know exactly what's wrong to reach out.

What happens in the first session?

The first session is an opportunity to get to know one another, talk about what brings you in, and what you are hoping to get out of our work together. We might begin to discuss your history and begin to make sense of what the therapeutic process is about.

There isn’t one way therapy needs to look. Your history, your needs, and the pace that feels right for you will all shape the work. I draw from a range of approaches, including feminist, somatic, polyvagal, Internal Family Systems, and psychodynamic perspectives, and bring these together according to what feels most useful for you.

Sometimes you may want a little more structure, reflection, or direction. At other times, you may need space to slow down, explore, and discover what emerges without needing to know where we're going. Therapy can hold both. Part of my role is listening closely enough to know what you need in each moment.

I see therapy as a collaborative relationship. You know yourself in ways no one else can, and I bring my training, perspective, curiosity, and presence to help us explore what may be difficult to see on your own. I also believe that the relationship we build together can be an important part of the healing process.

Most importantly, you don't have to arrive with everything figured out. We can start exactly where you are.

How long does therapy take and how often do I need to come?

There isn't one answer. Some people come for support through a specific challenge, while others choose longer-term therapy for deeper or ongoing work. Your pace and goals will help shape the process.

Many people begin with weekly sessions, while others may benefit from a different frequency. We can revisit this together as your needs change.

What is Therapy Intensive?

Some people prefer to go deeper without the start and stop of a 50-min session. Therapy intensives are designed to be half to full day sessions for 1 or multiple days in a row. Each client receives a personalized workbook to help them plan for their intensive. Intensives include the workbook, a preparation session, the intensive itself, and a follow up integration session. Please reach out if you are interested in learning more about whether an intensive is right for you.

Will we meet in person or virtually?

I offer therapy or coaching both in person at my office in Marietta, GA as well as virtually. Some clients prefer one over the other, and others elect to alternate based on their need for flexibility.

Do you accept insurance?

I am an out-of-network provider, which means I do not bill insurance companies directly or participate as an in-network provider with insurance plans. Depending on your insurance plan, however, you may have out-of-network benefits that allow you to receive reimbursement for a portion of the cost of therapy. If you have out-of-network mental health benefits, I am happy to provide you with a superbill (receipt for insurance once payment for services has been made) that contains the necessary information to submit a claim.

Because every insurance plan is different, I encourage you to contact your insurance company before beginning therapy to understand your specific out-of-network benefits and reimbursement process.

The following are a few questions to ask your insurance company:

1. Do I have out-of-network mental health benefits for outpatient psychotherapy?

2. What is my out-of-network deductible, and how much have I met?

3. Once I meet my deductible, what percentage of the allowed amount will my plan reimburse?

4. Do I need a referral or prior authorization and is there a limit to the number of sessions for which I can receive reimbursement?

5. Common procedure codes used for psychotherapy include: 90791, 90837, 90847 (among others). You may want to ask them if these codes are covered services.

This is not an exhaustive list but can help determine if you are eligible to be reimbursed for some amount of the cost of psychotherapy services. I cannot make any guarantee that you will be successful in obtaining reimbursement.

 

770-592-0566

3855 Shallowford Rd, STE 420 Marietta, GA

© 2026 Keira Oseroff Lambert. All rights reserved.